Privacy policy
Privacy Policy
This Privacy Policy explains how SITR collects, uses, stores, and protects your personal information when you visit our website, contact us, use our website chat, or place an order with us.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
Who We Are
This website is operated by SITR.
For privacy questions, order questions, cancellation requests, or any customer support enquiries, you can contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
Information We Collect
When you visit our website, contact us, use our website chat, subscribe to updates, or place an order, we may collect the following information:
• Name
• Email address
• Delivery address
• Billing address
• Phone number, if provided at checkout
• Order details
• Payment confirmation details
• Messages sent through email or website chat
• Product preferences, such as size, colour, or style
• Website usage information, such as pages viewed, device type, browser type, and general location information
We do not intentionally collect sensitive personal information.
Payment Information
Payments are processed securely through our payment providers.
SITR does not store your full payment card details. Payment information is handled by secure third-party payment providers used through Shopify and other checkout services.
How We Use Your Information
We use your personal information to:
• Process and fulfil your orders
• Deliver your items
• Contact you about your order
• Respond to customer support messages
• Handle returns, refunds, cancellations, and delivery questions
• Provide size, colour, and product advice
• Send order confirmations and delivery updates
• Improve our website, products, and customer experience
• Prevent fraud and protect our store
• Send marketing emails only if you have chosen to receive them
• Meet legal, tax, accounting, and business record requirements
Website Chat
If you contact us through the chat button on our website, we may collect and store the information you provide in the chat, including your name, email address, order number, and message content.
We use this information only to respond to your enquiry, help with your order, provide customer support, or handle cancellation, return, or refund requests.
Email Marketing
If you subscribe to our email updates, we may use your email address to send you updates about new abayas, offers, product launches, and store news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
info@sitrstore.co.uk
You can also contact us through the chat button on our website.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to run our business and provide our services, including:
• Shopify, our e-commerce platform
• Payment processors
• Delivery and courier services
• Email and customer support tools
• Website analytics tools
• Fraud prevention and security services
• Professional advisers where necessary, such as accounting or legal support
• Authorities where required by law
We only share the information needed for the relevant service.
Cookies and Website Tracking
Our website may use cookies and similar technologies to help the website work properly, improve your shopping experience, remember your preferences, understand website performance, and support marketing or analytics.
You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
Order and transaction records may be kept for legal, tax, accounting, fraud prevention, and business record purposes.
Customer support messages may be kept for a reasonable period so we can manage enquiries, returns, refunds, cancellations, and order issues.
How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Your Rights
Depending on your location and applicable law, you may have rights over your personal information, including the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Ask us to restrict or stop certain processing
• Object to certain uses of your information
• Request a copy of your personal information
• Withdraw consent for marketing communications
To make a privacy request, please contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
We may need to verify your identity before completing certain privacy requests.
International Transfers
Some of the services we use may process or store personal information outside the United Kingdom.
Where this happens, we rely on appropriate safeguards and lawful transfer mechanisms to help protect your personal information.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your personal information, your order, cancellation requests, returns, or customer support, please contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.