Shipping policy
Shipping Policy
Thank you for shopping with SITR.
We aim to make your delivery experience simple, clear, and reliable.
UK Delivery
We currently offer UK delivery for SITR orders.
Our delivery options may include:
Standard UK Delivery: £3.99
Royal Mail Next Day Delivery: £5.99
Free UK standard delivery is available on orders over £70.
Delivery options, prices, and estimated delivery times will be shown at checkout before you complete your order.
Delivery Time
We aim to dispatch orders as quickly as possible.
UK orders are usually delivered within 2 working days after dispatch, depending on the delivery option selected and the courier service.
Delivery times may vary during weekends, bank holidays, busy periods, bad weather, or circumstances outside our control.
Order Processing
Orders are processed during working days.
Once your order has been dispatched, you may receive a confirmation email with delivery information where available.
Please make sure your delivery address is complete and correct before placing your order.
Incorrect Delivery Address
Customers are responsible for providing the correct delivery address at checkout.
SITR is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address details.
If you notice a mistake in your delivery address after placing an order, please contact us as soon as possible by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
If the order has not yet been dispatched, we will do our best to update the address before shipping.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
If your order has not yet been dispatched, we will do our best to cancel it before shipping.
If your order has already been dispatched, you may request a return after receiving it, following our Return and Refund Policy.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
Please include your order number and delivery address so we can help you faster.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
Please include your order number and clear photos of the issue so we can help resolve it quickly.
Delivery Charges
Delivery charges are shown at checkout before payment.
If you choose an upgraded or express delivery option, the extra delivery cost may not be refundable beyond the standard delivery cost where applicable.
Contact Us
For any delivery questions, order updates, cancellations, or address changes, please contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.