Terms of service
Terms of Service
This website is operated by SITR. Throughout the site, the terms “we”, “us” and “our” refer to SITR. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our website or placing an order.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or guardian to use this site.
You agree not to use our products or website for any unlawful purpose, and you must not attempt to interfere with the security, operation, or functionality of our website.
Products
SITR sells modest fashion products, including Khaleeji-style abayas and matching hijabs.
Every abaya at SITR includes a matching hijab in the same colour unless clearly stated otherwise on the product page.
We do our best to display product colours, fabric details, embroidery, sizing, and descriptions as accurately as possible. However, colours may appear slightly different depending on your screen, lighting, and device settings.
Sizing information is provided as a guide. Abaya sizes are mainly based on length and fit may vary slightly depending on the style and fabric.
Orders
When you place an order on our website, you agree that all information you provide is accurate and complete, including your name, delivery address, email address, and payment details.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or dispatched.
We reserve the right to refuse, cancel, or limit any order if there is an issue with payment, product availability, suspected fraud, incorrect pricing, or incorrect customer information.
Prices and Payments
All prices are shown in GBP (£) unless stated otherwise.
We reserve the right to change product prices, offers, and delivery charges at any time without prior notice.
Payment must be completed at checkout before your order can be processed. We use secure payment providers to process payments.
Delivery
We aim to dispatch and deliver orders within the estimated delivery timeframe shown on our website. Delivery times may vary during weekends, bank holidays, busy periods, or circumstances outside our control.
Customers are responsible for providing the correct delivery address. SITR is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Order Cancellations
You may request to cancel your order by contacting us as soon as possible by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
If your order has not yet been dispatched, we will do our best to cancel it before shipping. If your order has already been dispatched, you may still request a return after receiving it, following our Return and Refund Policy.
Returns and Refunds
Returns, refunds, faulty items, and cancellation rights are handled according to our Return and Refund Policy.
To request a return, refund, or cancellation, please contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.
Items must be returned unworn, unused, in their original condition, and with the matching hijab included.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.
Please include your order number and clear photos of the issue so we can help resolve it quickly.
Accuracy of Information
We aim to keep all information on our website accurate and up to date. However, we do not guarantee that all product descriptions, prices, availability, or website content will always be free from errors.
If we discover an error in your order, we may contact you to correct the issue or cancel the order if necessary.
Website Content
All content on this website, including text, images, product descriptions, branding, graphics, and layout, belongs to SITR or is used with permission.
You may not copy, reproduce, distribute, or use our website content without our written permission.
Third-Party Links
Our website may include links to third-party services, payment providers, delivery providers, or other websites. We are not responsible for the content, policies, or practices of third-party websites.
Limitation of Liability
SITR is not responsible for indirect, incidental, or consequential losses resulting from the use of our website, products, or services.
Nothing in these Terms of Service limits your statutory rights as a consumer.
Changes to These Terms
We may update or change these Terms of Service at any time. Any changes will be posted on this page.
Your continued use of our website after any updates means that you accept the revised terms.
Contact Information
If you have any questions about these Terms of Service, your order, delivery, returns, or cancellations, please contact us by email at:
info@sitrstore.co.uk
You can also contact us directly through the chat button on our website.